Refunds policy
Users shall accept booking requests within one (60) Minutes, failing which penalties may apply.
If a confirmed activity/game is cancelled by the User, a cancellation fee or penalty may be imposed.
Payment, Wallet, and Refunds
All payments shall be processed through the Platform’s in-app wallet system.
The wallet is a virtual representation of balance and not a bank account.
Amounts shall be credited after the User ends the activity/game session in the app.
The Company will deduct applicable commissions, service fees, and taxes before crediting payment.
Refund Clause: The Company shall make reasonable efforts to process refunds or payment reversals within 15 days, upon valid request through the Platform. In case of delay, error, or failure, the Company shall not be liable for any loss or inconvenience.
Payments are processed via third-party gateways, and timelines depend on their systems.
The Company may withhold payments for investigation in cases of disputes, fraud, or non-compliance.
Promotional offers, bonuses, or incentives are discretionary and subject to change.
The User shall be responsible for any bank or transaction charges incurred during transfer.
The Company shall not entertain refund claims after 7 (seven) days of transaction.
Contact Us
If you have any questions about our Refunds Policy, please contact us by e-mail taktikxsports@gmail.com